EC Hopkins Terms and Conditions


1.1          Company details. E.C.Hopkins,Limited (company number 00340631) (we and us), is a company registered in England and Wales and our registered office is at Unit 1, 82 Kettles Wood Drive, Woodgate Business Park, Birmingham, West Midlands B32 3DB. Our VAT number is GB101 391715. We operate the website

1.2          Contacting us. To contact us telephone our customer service team at 0121 506 6095 or email To contact us by post please write to Unit 1, 82 Kettles Wood Drive, Woodgate Business Park, Birmingham, West Midlands B32 3DB. How to give us formal notice of any matter under the Contract is set out in clause 15.2.


2.1          Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2          Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3          Language. These Terms and the Contract are made only in the English language.


3.1          Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2          Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3          Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

3.4          Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

3.5          If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.


4.1          The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2          The packaging of your Goods may vary from that shown on images on our site.

4.3          We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.


5.1          You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.3 within 7 working days of your decision to cancel the Contract.

5.2          However, this cancellation right does not apply in the case of:

(a)          special order Goods;

(b)          non-standard Goods,

(c)           Goods which have been used or are not in the condition in which they were dispatched;

(d)          any Goods which become mixed inseparably with other items after their delivery.

5.3          To cancel the Contract, you need to email us, contact our Customer Services team by telephone or by post to the contact details given in clause 1.2. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

5.4          If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send them back to our address given in clause 1.2. If we have offered to collect the Goods from, we will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection.


6.1          We will contact you with an estimated delivery date, following the Dispatch Confirmation. The majority of the Goods are available for dispatch from stock and if your order is placed before 2:30pm are usually dispatched the same day. Time and delivery date details will be notified to you by text or email. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 (Events outside our control) for our responsibilities when this happens.

6.2          We use DPD for most of our deliveries. They are able to deliver next day to most UK locations but delivery to some outlying UK areas and islands may take 2-3 days and incur additional charges.

6.3          For Goods that are not available for immediate dispatch or are to be delivered outside of the UK we will contact you to advise you of the expected delivery date.

6.4          All delivery estimate are working day estimates. Weekends and bank holidays are excluded.

6.5          If your Order is time critical then please contact us by phone where we will be able to provide you with a more accurate estimate of delivery time. However, please note that delivery time and date is not of the essence.

6.6          Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.

6.7          You own the Goods once we have received payment in full, including of all applicable delivery charges.

6.8          If you do not received your Goods within 3 days of the date of the estimated delivery date then please contact us by telephone or email.

6.9          If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

6.10        If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.


7.1          We deliver to the other countries (International Delivery Destinations). However, there are restrictions on some Goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering Goods.

7.2          If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

7.3          You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

7.4          You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.


8.1          The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.

8.2          Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

8.3          The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

8.4          The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order save where the order will weigh in excess of 31.5kg, in which case you may place your Order but we will contact you separately to confirm the delivery charges. If you agree the delivery charges for Goods weighing in excess of 31.5kg we will accept your Order. If not you may cancel your Order.

8.5          We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.


9.1          You can only pay for Goods using a debit card or credit card. We accept the following cards: Visa, Master Card, Maestro debit and credit cards.

9.2          Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.


Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.


11.1        The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

11.2        We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:

(a)          subject to clause 4, conform in all material respects with their description;

(b)          be free from material defects in design, material and workmanship.

11.3        Subject to clause 11.4, if:

(a)          you give us notice in writing within 7 working days of discovery that some or all of the Goods do not comply with the warranty set out in clause 11.2;

(b)          we are given a reasonable opportunity of examining the Goods; and

(c)           if we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

11.4        We will not be liable for breach of the warranty set out in clause 11.2 if:

(a)          you make any further use of the Goods after giving notice to us under clause 11.3;

(b)          the defect arises as a result of us following any drawing, design or specification supplied by you;

(c)           you alter or repair the Goods without our written consent;

(d)          the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(e)          the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

11.5        We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 11.2 to the extent set out in this clause 11.

11.6        The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

11.7        These Terms also apply to any repaired or replacement Goods supplied by us to you.


12.1        References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

12.2        We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

12.3        Nothing in these Terms limits or excludes our liability for:

(a)          death or personal injury caused by our negligence;

(b)          fraud or fraudulent misrepresentation;

(c)           breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d)          any other liability that cannot be limited or excluded by law.

12.4        Subject to clause 12.3, we will under no circumstances be liable to you for:

(a)          any loss of profits, sales, business, or revenue;

(b)          loss of business opportunity;

(c)           loss of anticipated savings;

(d)          loss of goodwill; or

(e)          any indirect or consequential loss.

12.5        Subject to clause 12.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 110% of the price of the Goods.

12.6        Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.


13.1        Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

(a)          you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 5 days of you being notified in writing to do so;

(b)          you fail to pay any amount due under the Contract on the due date for payment;

(c)           you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(d)          your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

13.2        Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

13.3        Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.


14.1        We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2        If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a)          we will contact you as soon as reasonably possible to notify you; and

(b)          our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3        You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.


15.1        When we refer to "in writing" in these Terms, this includes email.

15.2        Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing, in the English language and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

15.3        A notice or other communication is deemed to have been received:

(a)          if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;

(b)          if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c)           if sent by email, at 9.00 am the next working day after transmission.

15.4        In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

15.5        The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


16.1        Assignment and Transfer.

(a)          We may assign, subcontract or transfer our rights and obligations under the Contract to another entity.

(b)          You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing

16.2        Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

16.3        Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

16.4        Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5        Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

16.6        Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.