These terms and conditions apply to the use of the EC Hopkins Limited online shop at www.echopkins.com Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website and/or place an order, by doing so you agree to be bound by these terms and conditions as set out below.
For all customer service enquiries or returns please contact us as follows:
Telephone: +44 (0)121 506 6095
Postal address for enquiries and returns:
EC Hopkins Limited Unit 1,
82 Kettles Wood Drive
Birmingham B32 3DB
All orders for products from the EC Hopkins Limited online shop must be placed using the shopping basket facility provided on the website. When you submit your order, you are offering to purchase products from us at the prices indicated on this website. To make your order you will be directed to a secure website operated by our provider of on-line payment facilities where you can enter your payment information. Please do not email your card details to us as we can only take payment via the website.
Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order.
We will acknowledge receipt and acceptance of your order by email. The contract between us is not formed until we confirm that we have accepted your order. If you discover you have made a mistake with your order please contact us immediately.
Method of payment
The prices indicated on our website exclude VAT in the UK which may be payable in respect of the products unless otherwise stated. Payment is due in pounds sterling.
You can pay for products from the online shop using VISA, Master Card, or Maestro credit and debit cards. We are unable to accept payment by Electron cards, cheques, cash, or postal orders.
We can only process your order if you enter the card holder's name as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to ensure that the payment details you enter on the website are correct and complete.
No payment will be deemed to have been made until we have cleared funds and we will not accept your order or dispatch the products until we receive payment in full.
We aim to despatch your order within one to two working days of receiving it, but we cannot give an exact delivery date. We will arrange for delivery of the products by courier. Please refer to the delivery details on the website for further information and our delivery charges.
Please allow up to 28 days for delivery. If you've not received the products you ordered within 28 days please let us know as soon as possible. You may cancel the order and we will refund any money paid by you if we have not delivered your products within 28 days. The products will be delivered to the address of the holder of the credit or debit card used to make the purchase, or a different address if specified by you when making your order. If you order more than one product in a single order then they may be despatched separately and arrive with you at different times.
Pricing and availability of products
The prices on this website are checked regularly to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed. We do our best to ensure that all products shown on our website are available to order. If however any product you order is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. In addition, if the products that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.
Returns policy and your right to cancel
You should inspect the products when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and arrange for their return. If the products are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the products, or if neither is possible we will refund the price paid by you for the products.
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business), in addition to your other legal rights you have the right to cancel any order and receive a full refund from us. You may choose to cancel within seven working days, starting on the day after the date when we confirm acceptance of your order. If you wish to cancel your order please contact us stating your order reference number. If you choose to return any products under this right to cancel, you will be responsible for returning the products to us. Please send all returns with a covering letter stating your order reference number and accompanied by the original delivery note to:EC Hopkins Limited
Whenever you return products to us, please ensure as far as possible that they are unused, unopened and in their original packaging (with any seals and shrink-wrap intact). We recommend that you return goods by recorded delivery. All refunds will be made to the card which you originally used for the purchase. Nothing in these terms and conditions affects any other legal rights you may have to reject or return products.
Items damaged in transit
If you receive an item and it has been damaged in the post please report this to us within 7 working days of delivery. Send us an email including:
1. Your details
2. Your order number
3. A photo of the damage to the item and packaging
Data protection and privacy
We take your right to privacy very seriously. We will treat any personal information that you provide to us via this website or in connection with an order in accordance with the Data Protection Act 1998 and other applicable UK privacy legislation. By submitting your details when making an order you allow us to use the personal information you provide for the purposes set out in these terms and conditions.
We will never disclose your personal information to any other organisation except for (1) the purposes of carrying out maintenance of this website and assisting us with sending you marketing information, (2) our provider of online payment facilities in connection with your processing your order, and (3) to couriers and other subcontractors for the purpose of supplying products.
Our liability to you
We will make every effort to perform our obligations under these terms and conditions but we cannot be held responsible to you for any failure or delay, or for the consequences of any failure or delay, in the performance of our obligations due to any event beyond our reasonable control.
Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost profits or business interruption.
The information we make available on this website is given for general information and interest purposes only. While we try to ensure that the information we make available on the website is accurate and up to date, we cannot be responsible for any inaccuracies in this information. We take steps to ensure that this website is free from computer viruses or any other malicious or impairing computer program, however we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and anti-virus software.
Linking to this website
Copyright and intellectual property
We have made this website available to you for your personal non-commercial use. We do not give you permission to do anything with this website except to browse its contents, order products and use any other facilities we expressly offer to you. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belongs to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on this website, as well as other content such as articles and other text. You must not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our written consent, except for your own personal non-commercial use. You may print or download materials we make available on this website for your own personal non-commercial use provided that:
When ordering goods from this website for delivery overseas you may be subject to import requirements, duties and taxes. Any import charges must be borne by you - we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information of any relevant charges. You are responsible for complying with all laws and regulations of the country in which you are importing the goods. Please be aware that cross-border deliveries may be subject to opening and inspection by customs authorities and delivery times can be affected due to packages being inspected by customs.
Other information of which you need to be aware
We may modify this website at any time, for instance to comply with changes in the law or to add new features. We reserve the right to withdraw, suspend or discontinue any functionality or feature on this website at any time.